Return Policy
We carefully check the contents of all orders before shipping to customers.
You can order with confidence like any retailer.
All warranties start from the date you receive the product. If the product fails during the warranty period and the failure is due to quality issues and not your own damage or misuse, we will accept returns.
1. The manufacturer provides a 30-day warranty on defective items (excluding items that are damaged or misused after receipt and problems caused by logistics).
2. Defective items must be reported and returned to us within the warranty period (in the original packaging if possible). You must tell us what the defect is and provide your order number. We do not repair or replace products that have expired warranty.
We have a professional quality control team. They carefully check every item we receive from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found to be defective during our quality control testing, it will be returned to the supplier/factory. So please don't worry about receiving defective goods because we are committed to being a trusted and reliable seller in the international online shopping market.
What should I do if my item is damaged when I receive it?
Rarely, rough handling by the courier can result in physical damage to your item, such as a broken screen.
If this happens, please follow the steps below:
If possible, file a complaint directly with the delivery representative of the courier before signing for the goods. They will advise you on the complaint procedure.
If you have already signed for the package, take photos of the damage and contact the local office of the courier/delivery company to file a complaint. They will have a complaint procedure that will allow you to get compensation.
Next, contact us immediately with your order number and a full description/pictures of the problem with the damaged item. We will contact the courier from our side.
Once the courier confirms that the case is valid, they will compensate us and we will pass the compensation on to you. The compensation varies from case to case and from one courier to another. In some cases, you will need to pay to ship the damaged item back to us so that we can send a new one.
What should I do if my product is damaged after using it for a while?
If you have a quality problem during the warranty period, we have you covered. Each product has a specific warranty period (if it is not stated in the product listing, please contact us by email).
In this case, please provide us with the following proofs:
1. Photos of the front and back of the original packaging
2. Photos or videos of the defective item
3. Photos, videos or screenshots showing the malfunction of the defective item
We usually provide you with a refund or replacement as soon as the problem is confirmed. The refund time is within 36 hours after customer service confirmation.
Sometimes you may need to send the defective item back to us for free repair service or a new replacement. The customer should bear the return shipping cost, and we are responsible for arranging the shipping cost of re-shipping by airmail.
Warranty Exemption and Notes
1. Product degradation due to wear and tear, as well as breakage/damage during use, are the sole responsibility of the customer and are not covered by our warranty.
2. If the customer damages/misuses the item, the warranty of the product will be immediately invalidated. In this case, no compensation will be given. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the components and shipping costs to send them.
3. All returns must be authorized by our support team before returning. If the customer returns the package without prior authorization (R.M.A form), sends to the wrong address, returns the wrong items, or submits an empty box, no compensation will be given in this case.
Special Notes:
1. The shipping cost of sending the product back to us will be paid by the customer.
2. During the return shipping period, the customer is responsible for any and all customs fees, excise taxes or tariffs incurred during the return of the goods. In these cases, we will deduct the customs fees from the refund amount you authorize.
3. We default to shipping the goods to customers via flat rate shipping methods. If the customer wants to use a faster shipping method, they need to pay the relevant shipping costs.
4. Please pay attention to the return information, once it shows the signature, please contact us again
5. We provide free shipping service, including return shipping costs, which we will cover. Customers do not need to pay any additional shipping costs. No restocking fee is charged to consumers for returned products.
6. Refund arrival time: about 3-5 business days.